Privacy Policy 

Last Updated: June 2026 

1. Introduction 

EARKART HEALTH LIMITED, trading as EARKART (“EARKART”, “we”, “our”, or “us”), is committed to protecting your privacy and ensuring that your personal information is handled lawfully, fairly, securely, and transparently. 

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, contact us, book appointments, receive hearing healthcare services, purchase products, or otherwise interact with EARKART. 

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is: 

EARKART HEALTH LIMITED (trading as EARKART) 
167–169 Great Portland Street, 5th Floor 
London, W1W 5PF 
United Kingdom 

EARKART provides hearing healthcare services throughout the United Kingdom, including hearing assessments, hearing aid consultations, hearing aid fitting and programming, hearing aid servicing and repairs, ear wax removal, domiciliary hearing care, community-based hearing services, and related audiology services. 

Our clinicians are appropriately qualified healthcare professionals and, where applicable, are registered with the Health and Care Professions Council (HCPC) or other relevant professional bodies. 

2. Information We Collect 

Depending on the services you receive and how you interact with us, we may collect and process the following categories of information. 

Personal Information 

• Full name 

• Title 

• Date of birth 

• Postal address 

• Email address 

• Telephone number 

• Emergency contact information 

• NHS number (where applicable) 

Health Information 

As a healthcare provider, we may collect information relating to your hearing health and clinical care, including: 

• Hearing and audiological history 

• Relevant medical history 

• Hearing assessment results 

• Clinical notes and records 

• Hearing aid information and usage history 

• Treatment recommendations 

• Appointment and care history 

Financial Information 

Where you purchase products or services from us, payment information may be collected and processed through secure payment providers. EARKART does not store complete payment card details on its systems. 

Website and Technical Information 

When you use our website, we may collect: 

• IP address 

• Browser type and version 

• Device information 

• Website usage information 

• Cookie and analytics data 

3. How We Collect Information 

We may collect information directly from you when you: 

• Book an appointment with us. 

• Attend a clinic, community, workplace, care home, or home visit appointment. 

• Complete forms on our website. 

• Contact us by telephone, email, website enquiry forms, social media, or messaging services. 

• Request information about our services. 

• Purchase hearing aids, accessories, or other products. 

• Subscribe to newsletters or marketing communications. 

• Participate in surveys or provide feedback. 

• Submit a complaint or enquiry. 

We may also receive information from: 

• NHS organisations. 

• General Practitioners (GPs). 

• Hospitals and healthcare professionals involved in your care. 

• Family members or authorised representatives acting on your behalf. 

• Other organisations where information sharing is permitted by law or authorised by you. 

4. How We Use Your Information 

We use your information to provide healthcare services, manage our business operations, and comply with legal obligations. 

Healthcare Services 

We may use your information to: 

• Conduct hearing assessments and consultations. 

• Deliver hearing care and treatment. 

• Fit, programme, service, and repair hearing aids. 

• Maintain clinical records. 

• Provide follow-up care and aftercare services. 

Appointment Management and Customer Support 

We may use your information to: 

• Schedule appointments. 

• Send appointment confirmations and reminders. 

• Respond to enquiries. 

• Manage complaints and feedback. 

Business Administration 

We may use your information to: 

• Process payments and orders. 

• Maintain financial and business records. 

• Improve our services and website. 

• Conduct internal audits and quality assurance activities. 

Legal and Regulatory Compliance 

We may process your information where necessary to: 

• Comply with healthcare regulations. 

• Meet legal and professional obligations. 

• Respond to lawful requests from regulatory authorities, courts, or government agencies. 

• Protect the rights, safety, and interests of patients, staff, and the organisation. 

Marketing Communications 

Where permitted by law or where you have consented, we may send information about our services, healthcare updates, promotions, or events. 

You may opt out of marketing communications at any time. 

5. Legal Basis for Processing 

We process personal information under one or more of the following legal bases: 

• Performance of a contract. 

• Compliance with a legal obligation. 

• Legitimate interests. 

• Consent. 

• Provision of healthcare and treatment. 

• Public interest in the area of healthcare. 

Where we process special category data, including health information, we do so in accordance with the requirements of UK GDPR and the Data Protection Act 2018. 

6. Sharing Your Information 

We may share your information where necessary with: 

• Healthcare professionals involved in your care. 

• NHS organisations and healthcare commissioners. 

• Hearing aid manufacturers, suppliers, and repair providers where required to support your treatment and hearing devices. 

• Payment processing providers. 

• IT, software, cloud hosting, and data storage providers. 

• Professional advisers including accountants, auditors, insurers, and legal advisers. 

• Regulatory authorities, government agencies, law enforcement bodies, or courts where required by law. 

We require third parties handling personal information on our behalf to maintain appropriate security and confidentiality measures. 

We do not sell personal information to third parties. 

7. International Transfers 

Some service providers may process personal information outside the United Kingdom. 

Where international transfers occur, EARKART will ensure that appropriate safeguards are in place to protect personal information in accordance with applicable data protection laws. 

8. Data Security 

We implement appropriate technical and organisational measures designed to protect personal information against: 

• Unauthorised access. 

• Accidental loss. 

• Misuse. 

• Unlawful disclosure. 

• Alteration. 

• Destruction. 

While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. 

9. Data Retention 

We retain personal information only for as long as necessary to: 

• Provide healthcare services. 

• Meet legal, regulatory, and professional obligations. 

• Resolve complaints or disputes. 

• Maintain healthcare and business records. 

When information is no longer required, it will be securely deleted, destroyed, or anonymised in accordance with applicable retention requirements. 

10. Cookies 

Our website may use cookies and similar technologies to improve functionality, analyse website usage, and enhance user experience. 

You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled. 

Further information may be available in our Cookie Policy. 

11. Your Rights 

Under UK data protection law, you may have the right to: 

• Request access to your personal information. 

• Request correction of inaccurate or incomplete information. 

• Request erasure of information in certain circumstances. 

• Request restriction of processing. 

• Object to certain processing activities. 

• Request transfer of your information where applicable. 

• Withdraw consent where processing is based on consent. 

• Lodge a complaint with the Information Commissioner’s Office (ICO). 

We may request proof of identity before responding to certain requests. 

12. Complaints 

If you have concerns about how we process your personal information, please contact us first so that we can investigate and attempt to resolve the issue. 

You also have the right to make a complaint to the Information Commissioner’s Office (ICO). 

Website: https://www.ico.org.uk 

13. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. 

Any updates will be published on our website and will take effect from the date shown at the top of this policy. 

14. Contact Us 

If you have any questions about this Privacy Policy, how we process your personal information, or if you wish to exercise any of your rights under data protection law, please contact: 

Privacy Enquiries 
EARKART HEALTH LIMITED (trading as EARKART) 
167–169 Great Portland Street, 5th Floor 
London, W1W 5PF 
United Kingdom 

Email: info@earkart.co.uk